Support and Training

Reach your ROI with minimum disruption

Launching a new technology can be disruptive to any business.  Gearworks support staff, working in tandem with carrier support staff, ensure that your first weeks using location-based mobile business applications are painless.

• Ease of use: Gearworks teams with carriers to develop easy-to-use and deploy business applications.
• Self-paced and live training: Live training webinars for administrators are taught several times a week complemented with self-paced e-learning guides.
• Employee training guides and tools: Gearworks tools are designed to help companies quickly roll-out the technology to their workforce.  Workforce report cards let supervisors quickly target employees who need coaching on company policy.
• Customer advocates: We proactively reach out on days 2, 15, and 30 to help customers plan roll-outs, tap all resources available, and ensure success.
• Large rollouts deploy on-time and in-budget: Gearworks experienced staff available to help with all aspects including on-site training, device programming and distribution, and project management.

Expert help is available 24/7 at no additional charge

Mobile business runs all the time.  In storms, emergency crews must be dispatched.  Pizza delivery happen at midnight.  Plumbing repairs happen on weekends.  Gearworks support staff is available around the clock, seven days a week, all year to ensure your business runs like clockwork.

• Seamless support experience: Integrated with carrier 611 services
• Live support: Regular hours are 6AM – 7PM Central, after hours on-call support is available 24/7. 100% US-based
• 24/7 Web-based support: Web portal, online trouble tickets, web forums, and email support.

View support information for a specific carrier